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Include your job number and contact person to call
in case there are questions.
Why submit by email?
Many people find it convenient to send files as email
attachments. It is easy to do, and it usually works
without any problems. It also helps keep the design
process moving without vexing you with lengthy meetings
or hexing your wallet with needless messenger fees.
How do I attach a file to an email?
That is slightly different for every piece of software
out there. Basically, you create a new email and address
it to us (pwitech@pixelwitch.com).
In the body of the email, along with your name, your
company name and phone number, please include the specifications
for the job.
Then go to the pull down menu, and find the "Attach
File" command or button in your email window. This will
let you search around your local drives to find the
file(s) you want to send.
Should I compress the file(s) before I attach it to
the email?
Yes! There are two main reasons to compress your file(s)
prior to sending the email attachment. Often there are
many files that need to be sent, compressing those files
into one archive makes them more manageable, and reduces
the opportunity for file corruption.
Also, by compressing the file, you will save yourself
time in sending it, as well as make the file download
more efficiently.
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Get
your Free Estimate
Ready
to get your site started?
Click here
to receive your FREE estimate!
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The industry standard file compression software for
the Mac is "Stuffit
Deluxe," well worth the asking price. The standard
for the Windows platform is "WinZip"
available as shareware online.
How do I know you received the file?
We check our email throughout day. Feel free to call
us at 847-487-8933 to alert us to any rush jobs you
may have in house.
Whenever we receive a file attached to an email, we
quickly open it to ensure its integrity, then send an
email back to you to let you know the status of your
order. If we have any questions, we will call you immediately.
What if I am on AOL, CompuServe or Prodigy?
When sending files from a service like these, you may
have a limit on the file size that you can transfer.
You may also have problems sending more that one attachment
per email.
As these limits vary from time to time, it is important
that you find out what they are prior to sending files.
Often using compression software will bring the file
sizes to within the limitations of these services and
ensure one attachment per email.
Can I FTP the files to you?
Yes! To send us files via FTP (File Transfer Protocol)
you need to have a program that will allow you to send
us files. Below are two good programs to use based on
what kind of computer you are using. Please contact
your Pixel Witch representative in order to have an
FTP account created for you on our servers.
Fetch:
For the Macintosh, this is the industry standard for
sending files. Visit this site to download a copy of
Fetch.
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Get
your Free Estimate
Ready
to get your site started?
Click here
to receive your FREE estimate!
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CuteFTP:
For the PC, this is one of the industry standards for
sending files. Visit this site to get your demo copy
of this software.
Once you have the above software installed on your
computer, contact your Pixel Witch representative for
your unique FTP account on Pixel Witch's FTP server.
Check out our Internet Information Area to find out
about each of the pieces you need to get started, as
well as ways to save money on creating your site.
Still
have questions about sending files? Want more
information on file formats and their proper usage?
Our representatives are available for consultation
during business hours. |
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